Snake Charming
PsychTools for Dealing with Difficult People
Success comes not only from knowing the right tools, but being able to use them when you don’t want to. Difficult people provide unique opportunities to shine, but they also can destroy a company, its ability to retain star employees, and its reputation.
- The Top Five Types of difficult people & how to win them over.
- What difficult people really want.
- Disarm an enraged friend, employee, or customer.
- Master tools to take care of yourself before, during, and after a difficult situation.
- Prevent burn-out from that co-worker or customer who pushes all your buttons.
- Learn how your strengths may also be your weaknesses.
- Build prevention skills, allowing you to avoid unproductive confrontations altogether.
- Walk away with your own “Hip-Pocket Phrases” that can save you in many difficult situations.
- Turn lions into lambs, enemies into friends, and cranky people into satisfied clients.